USOFTLENS Return/Refund Policy
Return/Refund Conditions :
1. Items must be received within 7 days. ( 7 days after successful delivery to your address according to the logistic information)
2. Returned items must be unopened or in good condition with the original packing. We do not accept a returned item that has been opened, damaged, or altered in any way.
3. We do not accept returned items sent back by customers directly without checking with us first.
4. You are responsible for return shipping charges.
If the goods have any faulty and issue with your order when you get the parcel, contact us within 24 hours! Please enclose the picture and tell us the details of the issue, we will check and solve it for you as soon as possible.
1.Please check the items whether they are damaged or with the wrong color before you open the foil.
2.Replace, return or refund is not available if customers do not like the color on their eyes when the product is correct or the parameters you have ordered are not suitable for your eyes.
Step 2. Once we approve your refund request, we will provide you our shipping address.
Step 4. Please provide
Step 5. We will check the parcel once we receive the returned parcel and then we will handle the refund to your account in accordance with the return conditions.